How do I add specific instructions for my order?

Written by James Farmer

Last published at: September 6th, 2022

By adding instructions for how you’d like your order shopped or delivered, you can give us specific or special instructions. For example, "please deliver our bin to the side entry garage."

Replacement instructions

Sometimes the item you want might be out of stock. When this happens, we will

In the event that the replacement is more expensive we do not charge you extra for the more expensive substitute. Any substitution is always 100% refundable if it does not meet your approval standards.

Delivery instructions

Adding delivery instructions can help us correctly deliver your order. Our delivery drivers will see these instructions in their mobile delivery application.

Useful info to include—

You can add delivery instructions while placing the order, after placing the order (but before your order is shopped), or when adding an address to your account.

You can always contact us at or 479-888-8344.